General Information

Brisbane Convention and Exhibition Centre (BCEC)
Cnr Merivale and Glenelg Streets
South Bank, Brisbane
Queensland 4101 Australia

T:  61 7 3308 3000

Virtual Tour - Plaza Level (sessions and breakfasts)

Virtual Tour - Mezzanine Level (sessions)

Location Map - Coach Pick up Glenelg Street Coach Pick Up


Airport Transfers
Brisbane’s international and domestic airports are approximately 20km north east of the Central Business District (CBD), a 15 to 20 minute drive. Visitors can reach the central business district by taxi, shuttle bus or train.

Airport Shuttle Bus
Buses connect the CBD and airports. A single transfer starts from $16 with Coachtrans (, which departs the airports and Roma Street Transit Centre (CBD) every 30 minutes. All major city hotels are serviced on request.

Airtrain services run frequently from Brisbane Airport to the centre of Brisbane and the express, air-conditioned journey takes only 20 minutes. The airport stations are located directly outside the Domestic and International terminals and connect with 5 stations covering 80% of downtown Brisbane. The fare from the airport to the Brisbane CBD starts from $16. Pre-book at (and receive a 10% discount on your fare).

Business Hours
Banks generally open from 0930 – 1600 hours Monday – Friday.  General office hours are 0900 – 1700 Monday – Friday.  Post Offices operate these hours, however stamps are often available from hotels.

Car Rental
Budget: 13 27 27       Hertz: 13 30 39          Avis: 13 63 33

Carer's pass - parents room - child minding

We are delighted to introduce a complimentary Carer’s Pass for delegates attending all AVA conferences and events.   This will give the Carer access to the conference, exhibition and sessions and allows parents/delegates nursing children to be provided with assistance.   The pass does not include catering for carers.   To request a pass please contact Kandy Musgrave, National Events Manager - email: There is no need to register online.  Your Carer’s Pass can be collected at the registration desk upon arrival.

Please note there are no arrangements for child care during the Conference. We suggest you check with your accommodation provider who may be able to assist you further with babysitting services during your stay.

There are 4 parenting room at BCEC.   Three of them are located on the ground floor in close proximity to the Plenary and Exhibition.   They include toilets, a baby feeding area (couches), sink, microwave and changing table. Parents can have baby bottles heated at Merivale’s or Olio’s Restaurant.  There are also change tables in all of the accessible bathrooms.

The currency of Australia is the Australian Dollar. All prices quoted in this brochure are in Australian Dollars (AUD) and include GST. To check the current exchange rate visit Credit cards are accepted virtually everywhere and Traveller's Cheques are also widely accepted. International airports and major hotels provide money-changing facilities.

Delegates carrying commercial goods or samples may need to obtain permits for their goods depending on the nature of the goods, regardless of value. Quarantine and wildlife regulations and other restrictions may also apply to certain goods. All travelers must declare amounts of $10,000 or more in foreign or Australian currency (notes and coins) you take into or out of Australia. For more information visit

The information provided in the handbook is correct at time of printing. The Organisers reserve the right to amend the program as circumstances dictate.

Conference Sessions: Business Casual
Welcome Reception: Business Casual

Australian electricity supply is 240V, 50Hz. The connection for appliances is a flat 3-pin plug.

GST Information
The Goods and Services Tax (GST) is a broad-based ten percent tax included in the shelf price of most Australian goods and services. The Tourist Refund Scheme allows international travellers to claim a GST refund (subject to certain conditions) on goods purchased in Australia. The refund only applies to items worn or goods taken onboard as hand luggage when leaving the country.

For more information, please visit

In the event of industrial disruption or other unforeseen circumstances the Australian Veterinary Association accepts no responsibility for loss of monies incurred by delay or cancellation.

Registration fees do not include insurance of any kind. It is strongly recommended that at the time you register for the conference and book your travel you take out an insurance policy of your choice. The policy should include loss of fees/deposit through cancellation of your participation in the conference, or through cancellation of the conference, loss of international/domestic air fares through cancellation for any reason, loss of tour monies through cancellation for any reason including airline or related services strikes within Australia, failure to utilise tours or pre booked arrangements due to airline delay, Force Majeure or any other reason, medical expenses (including sickness and accident cover), loss or damage to personal property, additional expenses and repatriation should travel arrangements have to be altered. The conference managers cannot take any responsibility for any participant failing to arrange their own insurance. This insurance is to be purchased in your country of origin.

International Visa Entry Requirements
International delegates please note: You will need a visa to enter Australia.
All international visitors to Australia (the sole exception being citizens of Australia and New Zealand travelling on Australian and New Zealand passports) must obtain a visa in advance. You are urged to apply for a visa not later than six weeks prior to travel. Residents of many countries may now apply for a visa online, others will need to apply at an Australian Embassy, Consulate or High Commission. For information on how and where to apply for a visitor’s visa to Australia, please go to the Department of Immigration Website (
You will need to register for the conference and pay your fees before you apply for a visa.

For more information, visit

The official language of the Conference is English.


For parking rates at Brisbane Convention and Exhibition Centre click here

Public transport
Visitors to Brisbane are able to travel across the city on one cashless ticket called a ‘Go Card’ making getting around easy, simple and cost effective. Issued by Translink, the Go Card is a touch-on touch-off system which can be used on the city’s buses, trains, CityCats and ferry services. A Go Card can be purchased at the Translink office located in the Brisbane Visitor Information Centre, on Queen Street Mall or at most local news agencies.

City Loop Bus
For inner-city travel, Brisbane’s free-loop bus service is a fast way to get from point A to point B. Available from Monday to Friday only between 7.00am and 6.00pm the Brisbane City Loop Bus runs every ten minutes and is a jump-on and jump-off system.

Bicycle and Pedestrian Access
Discover Brisbane by foot to get to know the city intimately because of the central business district’s compact structure and proximity to the Brisbane River. Alternatively, visit one of the 150 CityCycle hire stations to explore the city from the seat of a bicycle. Home to more than 1100 kilometres of dedicated path ways, walking or cycling around the city is a fun, simple and smart way to travel.

Green Cabs
Introduce to Brisbane’s transport landscape in 2009, Green Cabs have quickly becoming the way to travel around the inner-city. Eco-friendly and affordable the service is only available on weekends, during special events or on special request. Green Cabs can be picked up from the Wheel of Brisbane, South Bank and used between West End and Fortitude Valley.

Another way to get to where you need to go is via a taxi. You'll find taxi ranks at the Brisbane international and domestic airports, as well as throughout Brisbane City and its surrounding regions. Jumping in a taxi can be a quick and efficient way of getting to your destination. If you need transport for four passengers or less you can order a standard taxi, if you need wheelchair access or have between five – 10 passengers you will need to order a maxi taxi.

Parents Room BCEC
There are 4 parenting room at BCEC.   Three of them are located on the ground floor in close proximity to the Plenary and Exhibition.   They include toilets, a baby feeding area (couches), sink, microwave and changing table. Parents can have baby bottles heated at Merivale’s or Olio’s Restaurant.  There are also change tables in all of the accessible bathrooms.

Useful phone numbers
Brisbane Visitor Information & Booking Centre: (07) 3006 6290.
TransLink (transport information): 13 12 30.
Black & White Cabs: 13 32 22.
Yellow Cabs: 13 19 24.
Emergency (ambulance, police or fire brigade): Dial 000.

For more information on the public transport system in and around Brisbane, please visit the Transport Information website:

From Queensland’s premier shopping precinct – The City – to local favourites Fortitude Valley and Paddington, you’ll discover shopping experiences like no other in Brisbane. The City offers more than 1000 stores, four vibrant precincts and the state’s largest collection of flagship stores. The vibe may be quieter in the nearby urban villages, but the shopping is just as good. Head to Fortitude Valley for local designers and high-end fashion at James Street and the Emporium; Woolloongabba for antiques and collectables; or Paddington for homewares, books and vintage and designer fashion.

Smoking Policy
Queensland Government imposes a strict no smoking policy in venues, restaurants, bars and shopping centres in Brisbane.

Brisbane is one hour ahead of Greenwich Mean Time.